Help desk for your staff
Agreed contact channels, service hours and response targets for your users.
MANAGED IT SERVICESManaged IT support.
Managed IT support.
A clear owner for your systems.
An ongoing IT service starts with a clear understanding of your environment and the responsibilities you want Fledge to take on.
For businesses that need ongoing support
Define the devices, systems, sites, and service hours that matter to your operations.
WHAT WE CAN SCOPE
Every request has a path.
We agree the environment, responsibilities and service before work starts.
SCOPE AND PRICINGA monthly service
A monthly service
with a defined scope.
We assess users, devices, systems, and sites before proposing a service agreement.
Onboarding
Initial assessment, documentation, and any agreed setup work.
Recurring service
A defined support and maintenance scope with service hours.
Additional work
Projects, equipment, licences, on-site work, and incidents outside scope priced explicitly.
Service hours and response targets are agreed per contract. Continuous monitoring or 24-hour support is not included unless explicitly arranged.
YOUR QUESTIONS
Before you commit.
What should we bring to a first conversation?
List users, devices, locations, critical applications, and the hours you need covered. Agree response targets, escalation, remote versus on-site support, and reporting. Compare included support hours, visits, backup responsibilities, licences, and excluded projects.
Does this include all IT work?
The agreement lists covered systems, activities, service hours, and exclusions. Larger projects and work outside scope are quoted separately.
Can you support software supplied by another provider?
We assess the software, available vendor support, access requirements, and responsibility boundaries before including it.
Can we combine software and IT support?
Yes. We can scope a combined relationship while keeping platform support and wider IT responsibilities clear.